House at Lough Erne Golf Resort for rent

Booking our house at Lough Erne Golf Village

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Terms and Conditions

1. Making your booking

• When you book the Property with us you should send the initial deposit together with your full details to the address we supply. We will then issue a written confirmation to you.
• Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
• The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
• You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the Rental at least three weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

3. If you cancel or amend your booking

• If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
• You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
• If you cancel your booking less than three weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. In these circumstances we will attempt to let the property and will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property for this period.

4. If we cancel or amend your booking

In the highly unlikely event that we have to cancel or alter your booking, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us. We will assist in whatever way possible to offer you alternative accommodation.

5. Your accommodation

• Arrival Times
  • You can arrive at your accommodation after 15.00 hours on the Arrival Date of your holiday and you must leave by 11.00 hours on the Departure Date.
  • If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
• Occupancy
  • The property is licensed to you on the express condition that no more than "6" persons shall use it at any one time
• Linen
  • Bed Linen and towels are provided as part of the inventory of the property.
• No Smoking Policy
  • No smoking is permitted within the property
• Pets
  • No bird or animal including cats and dogs may be brought into the property.
• Refuse
  • Please dispose of household refuse within communal refuse area behind CastleHume Golf Club House.

6. Your obligations

• You agree to comply with the Regulations included in these terms and conditions and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party. Breach of the regulations may result in you being asked to vacate the property and the booking being cancelled.
• You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses clean and in good condition.
• You agree not to cause any damage to the walls, doors or windows of the Property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
• You will be required to pay for any loss, damage, breakages or missing items and any cleaning (other than normal cleaning) which is required following departure.
• You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
• You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
• You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

• Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
• It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
• If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

8. Our Liability

• Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to a refund of any amounts you have paid to us.
• This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9. Law

The contract between you and us is governed by the law of Northern Ireland and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Northern Ireland.